Eyeconic: Cost, pros & cons, and how it all works

Looking for an online eyewear retailer that offers a wide selection and takes vision insurance? Consider buying your next pair of glasses or a supply of contact lenses from Eyeconic. Eyeconic is an online eyewear seller started by VSP, the largest vision insurance company in the country. 

Eyeconic offers designer glasses, and they accept three types of vision insurance, including VSP to pay for your contacts, eyeglasses or prescription sunglasses.

Eyeconic is an online eyewear seller that makes it easy to buy contact lenses, glasses and sunglasses from home.

The online retailer offers a wide variety of eyewear including: men’s, women’s and kids’ glasses; prescription and non-prescription glasses; blue light glasses; and prescription, non-prescription, designer and polarized sunglasses. 

Eyeconic offers designer frames from well-known brands, including:

• Bebe
• Gucci
• Kate Spade
• Nike
• Oakley
• Calvin Klein
• Cole Haan
• Converse
• Dragon
• Ray-Ban
• Salvatore Ferragamo

Eyeconic also sells many popular brands of contact lenses, including disposable daily, weekly and monthly contacts. They carry color contacts, bifocal and multifocal contacts, and toric contact lenses for astigmatism.

The 100-plus types of contacts sold by Eyeconic include:

• Acuvue 1-Day Moist
• Acuvue Oasys Hydraluxe
• Acuvue Oasys for Astigmatism
• Air Optix Night and Day
• Biofinity EW
• Biofinity Toric
• Clariti 1 Day
• Focus Dailies
• Dailies Total1

It’s pretty simple to buy contacts through Eyeconic, and you can use vision insurance or pay with your FSA or HSA account. 

The process of buying contacts is pretty straightforward: Choose your contact lenses, enter your prescription and make your order.

The process of choosing and buying glasses online is a little more involved, but Eyeconic offers online tools that make it easier to find the right pair for you.

Here’s a step-by-step guide to buying Eyeconic glasses:

1. Shop frames. Go to the Eyeconic website and click on “eyeglasses” to browse frames. You can narrow your choices by women’s glasses, mens, glasses, children’s glasses, as well as by brand, color, frame size, material, price range, rim type and shape. Available frame shapes include: aviator, cat-eye, oval, round and square. 

2. Try on glasses virtually. Once you’ve found a few frames you like, use the Eyeconic virtual try-on tool by uploading a photo or short video of yourself. While it’s not a substitute for trying on glasses in person, a virtual try-on session can help you find frames that work well on your face. 

3. Look at eyewear reviews. Eyeconic includes eyewear reviews below each frame style. Reading customer reviews to see which frame features another buyer liked or didn’t like can be helpful.

4. Choose lenses. Once you find your frames, click on the “select lenses” button. Choose either single vision, progressive or non-prescription lenses. Then choose a “lens package.” You can pick one of these lens packages: 

• Silver Package – polycarbonate lenses, impact and scratch resistant coating, with UV protection
• Gold Package – Trivex lenses, impact and scratch resistant coating, anti-reflective coating, UV protection
• Platinum package – Thin and light lenses, high-index, impact and scratch resistant coating, anti-reflective coating, UV protection

You can also choose to add extras, such as a Techshield Blue coating that filters blue light or SunSync light-reactive lenses that get darker in sunlight.

5. Provide a prescription. Upload your glasses prescription or choose to send it later or have Eyeconic call your eye doctor.

6. Buy your glasses. Check out, choose a shipping speed and pay for your glasses. You can track your order while waiting for your new glasses to arrive. When your order is delivered, make sure your glasses fit well.

7. Get a frame adjustment. Your new glasses may need to be adjusted in person to tweak the fit. Eyeconic offers a free glasses adjustment from a VSP eye doctor for all customers. Log into your Eyeconic account to find a VSP eye doctor near you and schedule a frame adjustment.

The cost of Eyeconic glasses typically runs from a little over $100 to $750 or more, depending on your prescription and the frames, lenses and lens treatments you choose.

Eyeconic frames range from a little over $100 to more than $450. For lenses, Eyeconic offers three packages (as outlined above). Each includes different lens materials and coatings.

You might pay a little over $100 for Eyeconic glasses with:

• Basic frames

• Single vision polycarbonate lenses 

• Anti-scratch coating

• UV protection

But you could pay $650 or more for Eyeconic glasses with:

• High-end designer frames

• Progressive lenses

• Thin, light lenses

• Anti-reflective and anti-scratch coating

• UV protection

And it’s possible to pay even more. Adding blue light or transition lenses could tack on $70-$80 or more to the total cost of Eyeconic glasses.

Eyeconic glasses may not be the cheapest glasses you can buy online, but there are ways to save money on your order.

First, look for an Eyeconic promo code. You may also qualify for a special discount. For example, the Eyeconic first responder and military discount offers 10% off to active duty and retired U.S. military, veterans and first responders. There’s also a 10% discount on Eyeconic for students and teachers.

Check the Eyeconic promotions page for a current list of Eyeconic coupons, promo codes and discounts, which include a senior discount and up to $120 off an annual supply of contacts.

Eyeconic accepts three types of vision insurance. If you have vision insurance not accepted by Eyeconic, you’ll need to buy your eyewear and then fill out a form to file a claim with your vision insurance provider.

The three types of vision insurance Eyeconic accepts:

• Cigna Vision Insurance

• Metlife

• VSP

How do you use insurance with Eyeconic? Follow these steps:

1. Visit the home page and click “use my insurance benefits.” 

2. Select your vision insurance provider from the dropdown menu.

3. Enter your name, birthday and the last four digits of your Social Security number so Eyeconic can look up your policy.

4. Shop for contacts or glasses and get your insurance discount applied directly.

Eyeconic states that you can save up to $220 on contacts or eyeglasses when you use your vision insurance for your purchase on the site.

Wondering how long it will take to get your contacts or glasses? Eyeconic shipping time varies according to the item you order and the type of shipping you choose, but you’ll generally get your order in one to two weeks.

The estimated Eyeconic delivery timeframes for different items and shipping options include the time needed to verify your prescription and, if necessary, make your eyewear:

Contact lenses:

• Free ground shipping: 8 days
• 2nd-day shipping: 6 days
• Next-day shipping: 5 days

Prescription glasses:

• Free ground shipping: 15 days
• 2nd-day shipping: 13 days
• Next-day shipping: 12 days

Shipping times may be slightly different for non-prescription eyeglasses and sunglasses. 

You can access Eyeconic order tracking by logging into your account or clicking the link in your order confirmation email. Or you can visit the Eyeconic order tracker page to check your order status.

Eyeconic guarantees you can return or exchange contacts or glasses if you’re not happy with your eyewear. You get free returns with a prepaid UPS shipping label. 

The Eyeconic return policy offers:

• Free returns for 60 days. Eyeconic will refund or exchange contacts or glasses within 60 days of the shipping date of your order. To get a refund or exchange, you must return contacts in their original packaging and glasses in their original case.
• A one-time frame exchange. If you order glasses and then decide you don’t like the frames, Eyeconic offers a one-time exchange for new frames that cost the same or less. If you want more expensive frames, you’ll need to contact Eyeconic customer service.
• Prescription change exchanges. If your prescription changes within six months of your order, Eyeconic will exchange your contacts or eyeglass lenses when you provide your new prescription.

Eyeconic refunds will go to the credit card or other payment method you used to buy your eyewear. If you no longer use that payment method, you’ll get an Eyeconic gift card for your refund amount.

The Eyeconic return policy does have its limits. You’re not allowed to return damaged or scratched glasses. You also can’t return expired contact lenses or contacts with altered, opened or damaged packaging.

You can reach Eyeconic customer service by phone, email or chat, though the company does not offer 24/7 customer service.

The Eyeconic customer service phone number is 1-855-393-2664. Telephone customer service is available Monday through Friday from 6 a.m. to 5 p.m. PST and on weekends from 7 a.m. to 5 p.m. PST.

Eyeconic chat customer service is available Monday through Friday from 7 a.m. to 5 p.m. PST, and emails are returned within one to two days.

Eyeconic is a reputable online seller of eyewear that, as with any seller, comes with benefits and drawbacks.

Eyeconic might not be the best choice if you’re shopping for glasses online on a tight budget because their frames generally start at $100 and go up from there. If you’re looking for discount frames, you might want to shop around and look at other options to buy cheap glasses online. 

However, Eyeconic does offer coupons and promo codes for first-time customers, teachers, students, military and others. With multiple ways to save money on glasses or contacts, you can easily cut your costs.

We also checked the Better Business Bureau (BBB) and found the company has a “B” rating. Also, Eyeconic reviews are mixed. Some customers rave about Eyeconic for fast service and quality glasses. But other customers have complained about bad-quality lenses, poor customer service and shipping delays.

The bottom line: Eyeconic may be a good place to shop for glasses if you want designer frames, you have a flexible budget, and you have VSP or one of the other two types of vision insurance they accept. But it may be wise to read Eyeconic reviews and shop other online eyewear sellers before you buy.

Eyeconic Pros and Cons

Advantages

• Large selection of contacts and glasses
• Takes three types of vision insurance
• Offers designer frames from top brands
• Generous return policy
• Free frame adjustments from VSP eye doctors

Disadvantages

• Frame prices start at $100 or more
• No 24/7 customer service
• Customer complaints about shipping delays, return glitches and bad service
• "B" rating from the BBB

READ MORE: Best places to buy eyeglasses/where to buy glasses